I received a typical response to my initial complaint, yes we have received it and passed it onto the local team to reply but in the meantime accept our apologies.
I have since then received a more thorough response from the manager at Godolphin House who has nicely apologised for the incident and has stated that he will ensure that the volunteers concerned discuss membership appropriately. He has also offered by means of compensation a personal tour of the house with him and I hope to take this up in the near future as I was disappointed with the last visit and don't like unhappy memories.
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